Please copy and paste the following email to voice make a Formal Complaint to Thames Water:
Sewage in Kenton Brook
customer.feedback@thameswater.co.uk
Please cc: theothomas@londonwaterkeeper.org.uk
Dear Thames Water,
As you will know the Honeypot Lane sewer overflow (CANM.0664) discharged to the Kenton Brook 28 times in 2022, 40 in 2021 and 63 times in 2020. This triggers an investigation under the water industry Storm Overflow Assessment Framework (more than 40 spills on average over three years, as recorded by your monitors). Kenton Brook flows into Queensbury Park and its wetlands, whereby London Waterkeeper has observed large amounts of sewage pollution. I understand that an investigation is now underway.
Citing the Environmental Information Regulations 2004 I would like Thames Water to confirm it will:
1) Fully investigate the reasons the overflow is exceeding 40 spills a year. 2) Complete an aesthetics Impact Assessment score for the overflow. 3) Complete an Invertebrate impact score for the overflow 4) Complete a water quality impact score for the overflow. 5) Develop a comprehensive green infrastructure solution to reduce the amount of rain entering the foul sewer network (as stated in your draft Drainage and Wastewater Management Plan). 6) Publish this information in public, on your website, once Defra has given you permission.
The above information will help us understand how sewer overflows are being managed in the Kenton Brook as is flows through Queensbury Recreation Ground. Transparency is fundamental to this process. When the report for the sewer overflow has been completed I request that a copy is sent to me. Electronic answers to the above questions are fine.
Yours faithfully,
Your name