Sewage in Kenton Brook

We are calling on Thames Water to provide clear explanations for sewer overflows and to present a comprehensive plan of action to address this problem. We deserve to know the reasons behind these overflows and when they will be solved.
By sending this Formal Complaint you are demanding transparency from Thames Water, as well as a tangible action plan that outlines steps to rectify the issue. Additionally, we expect regular updates on the progress made towards resolving the problem.

Please copy and paste the following email to voice make a Formal Complaint to Thames Water:

Sewage in Kenton Brook

customer.feedback@thameswater.co.uk

Please cc: theothomas@londonwaterkeeper.org.uk

Dear Thames Water,

As you will know the Honeypot Lane sewer overflow (CANM.0664) discharged to the Kenton Brook 39 times in 2023, 28 times in 2022, 40 in 2021 and 63 times in 2020. This triggers an investigation under the water industry Storm Overflow Assessment Framework (more than 40 spills on average over three years, as recorded by your monitors). Kenton Brook flows into Queensbury Park and its wetlands, whereby London Waterkeeper has observed large amounts of sewage pollution. I understand that an investigation is now underway.

Please consider this a formal public complaint about the frequency of discharges from the overflow.

Citing the Environmental Information Regulations 2004 I would like to request the following information:

1) What did are the reasons for the high number of discharges? 2) Did you complete an aesthetics Impact Assessment score for the overflow; an Invertebrate impact score for the overflow; a water quality impact score for the overflow? If so could you send them to me? 3) Did you develop a comprehensive green infrastructure solution to reduce the amount of rain entering the sewer network (as stated in your draft Drainage and Wastewater Management Plan and the Storm Overflow Assessment Framework)? 4) The Government required you to complete an Action Plan for all overflows, could you send me the full Plan for this overflow?

The above information will help us understand how sewer overflows are being managed in the Kenton Brook as is flows through Queensbury Recreation Ground. Transparency is fundamental to this process.  Electronic answers to the above questions are fine.

Yours faithfully,

Your name